Returns & Refunds
If you live in the UK we offer a free returns service (just in case you change your mind). This does not apply to sale goods.
So that we can deal with your return quickly please send an e-mail to firstname.lastname@example.org no later than 7 days after you receive your order telling us your order number, what you are returning to us, and whether you want a refund, a credit, or an exchange. If you don’t do so we may not be able to exchange your items or give you a refund. We exchange or refund any unworn, unwashed merchandise, with all labels intact and not removed, within 14 days of delivery. Goods shipped outside the UK still benefit from our 14-day returns policy, but do not qualify for free returns.
Returning an item within the UK is simple. Send returns to the address below with a full copy of the receipt, indicating which items you wish to return. For all non-sale UK items we will refund you the postage as it appears on the stamp along with the item. Goods shipped outside the UK still benefit from our 14-day returns policy, but do not qualify for free returns. To return an item outside of the UK please follow the correct returns procedure as outlined in the your documentation provided with your order.
We are not liable for any customs duties and taxes that may be charged for items returned to the UK and therefore you should ensure that you correctly complete the documents with your chosen courier/postage company ensuring that you clearly indicate that the item is a stock return.
Non UK returns may be subject to duties and taxes, which are the responsibility of the customer.
To ensure return accuracy, remember to enclose a copy of your invoice or receipt with your return. Be sure to keep the original for your records. Please also include your email address or daytime telephone number so we can contact you if necessary. Always send goods back by recorded or registered delivery – sorry, but we cannot be held responsible for goods that don’t arrive.
Please send your items to:
3 Bidborough Ridge
Kent TN4 0UT